This website www.iconic.co.nz is owned and managed by Dominic St Cartmail, t/a ‘Ikonic Edge’.
Shipping & Delivery
NZ Orders: If your order is confirmed and paid for before 11am Monday to Friday, we will aim to ship the same day or else the following day except items that have to manufactured to order – this can take time (please contact us regarding this time frame). Orders received after 11am will be shipped within the next two business day providing the item is in stock – we will notify you if there is going to be a delay . Orders received on the weekend will be shipped within two business days. All orders to a non-rural address can expect delivery in one to two days after receiving shipping confirmation, this is not guaranteed however, and we do encourage you to contact us if your order is required in a short timeframe.
Overseas orders: We currently only send ikonic edge leather pouches overseas. (Any other products you may be interested in please email us first). The ikonic edge leather pouches are tax free. International (Air-Mail) is used. All parcels are securely packed and sent by New Zealand International Air Post via NZ Post. We recommend using a postal mail delivery address. Delivery targets are 7 – 14 working days after handling time. Australia: 4-7 working days. We normally ship our products within three business days unless specified otherwise in the item description. Sometimes there can be a hold-up at the receivers end depending on the their delivery networks current circumstances and therefore can add further delay.
Refunds & Returns
Ikonic Edge holds the right to alter its policies relating to the return and refund of Goods at any time without any notice. The liability of Ikonic Edge for any loss, damage or injuries arising directly or indirectly from one of our Goods or for the non-compliance of any of our Goods or for any other reason shall not in any event exceed an amount equivalent to the price of the product. Return courier fees are the responsibility of the customer returning the Goods.
Ikonic Edge is not able to accept returns of Goods if you have changed your mind about your purchase or would like a different version of the same Good so please choose carefully.
Also Ikonic Edge can not be responsible for minor differences in how Goods featured on our website may appear on your computer depending on the web browser you are using and the settings of your computer. You should ensure that you read the description of the Goods on the iconic.co.nz website thoroughly before placing an Order as Ikonic Edge can also not accept the return of Goods due to such technical issues.
Please choose carefully as no refunds will be made for any other reason than damage. If the Goods that are delivered to you are faulty, defective or not what you ordered we will upon the return of such Goods, replace such Goods provided that such Goods are available or if such Goods are not available then we can refund you for the purchase price of the Goods. All Goods must be returned to us with all accessories and packaging within three weeks of receiving the Goods with a note giving us the reason for the return otherwise we cannot offer a refund or replacement. Please ensure that these are returned unused and in their original condition (including the packaging and accessories).